Privacy policy

1.1 The purpose of this Privacy Policy is to inform you of the types of information collected by Mable Direct ABN 80 162 890 379, a registered business name of Mable Technologies Pty Ltd (ACN 162 890 379) (Mable Direct, we, us, our) and how, in collecting this information, we comply with the requirements of the Privacy Act 1988 (Cth) including the Australian Privacy Principles contained in that legislation. You refers to the user or customer purchasing products from our Website or otherwise engaging with our Website.

1.2 Please note that some of our related bodies corporate may have their separate privacy policies (in which case this Privacy Policy will not apply to those entities).

1.3 This Privacy Policy also explains how:

2.1 “Account” means a user account created with Mable Direct that enables users to purchase products from the Website;

2.2 “Personal Information” has the same meaning given to it under the Privacy Act 1988 (Cth);

2.3 “Privacy Policy” means this policy as amended from time to time;

2.4 “Privacy Act” means the Privacy Act 1988 (Cth), as amended from time to time;

2.5 “Products” means the products available for sale on the Website; and

2.6 “Website” means the Mable Direct website (which can be accessed at www.mabledirect.com.au including all subpages).

3.1 When you visit our Website, we will collect personal information on two occasions:

3.2 No other personally identifiable information is collected from you without your knowledge.

3.3 When you visit our Website, our web server will automatically register certain non-personally identifiable information about your visit. This information includes:

3.4 Other types of data collected by Mable Direct:

4.1 By submitting Personal Information through our Website, you agree to the terms of this Privacy Policy, and you expressly consent to the collection, use and disclosure of that Personal Information in accordance with this Privacy Policy.

5.1 We collect Personal Information directly from you including where you:

5.2 We may also collect Personal Information from you when you use or engage with our Website and this is done through the use of web analytics tools such as “cookies” or other similar tracking tools that allow us to track and analyse how you have interacted with our Website.

6.1 Information we collect from you is used to fulfil the service you have requested from us such as a purchase of a Product from our Website, or a response to an enquiry sent through to Mable Direct using the “Contact” page on our Website.

6.2 The sale of Products available on our Website will be undertaken by a third-party provider, PMC Direct Pty Ltd (ACN 662 266 944) (PMC Direct). We therefore may disclose your Personal Information to PMC Direct for the purposes of fulfilling your order. PMC Direct will not sell your Personal Information to any third parties.

6.3 If the information is to be used for any other purpose, this use will be clearly stated at the time we collect the information. Where we require certain information (Personal Information or non-identifiable information), we will include a “*” next to the field where such information is required to fulfil the service. Where such a “*” is not included next to a field, you may choose not to provide this information to us.

6.4 Additionally, we may require your Personal Information to be provided to a third party such as a freight forwarder in the case of a purchase dispatch in which case we will ensure that this is done in a secure manner using our technical security measures to safeguard your Personal Information from unauthorised access or disclosure. Please note the above does not include credit card transactions which are handled separately through an online merchant facility for increased security and protection.

6.5 We may use information collected from or about you for the purpose of sending you marketing and promotional information and materials. If you wish to opt out of receiving direct marketing communications from Mable Direct, please use the “unsubscribe” option (in the case of e-mail communications) or contact us directly using the details below.

7.1 You may request deletion of your Personal Information by us, but please note that we may not delete it if we feel it is reasonable to keep the information (or choose to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements).

7.2 If we believe that we no longer need your Personal Information for any purpose for which it may be used, kept or disclosed under the Privacy Act, and the information is not otherwise required to be kept under an Australian law or court order, we will take reasonable steps to destroy or permanently de-identify the information.

7.3 When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud protection or similar purposes if this is permitted pursuant to an Australian law or court order.

7.4 If we have already disclosed some of your Personal Information to third parties, we cannot force the deletion or modification of any such information by the parties to whom we have made those disclosures.

8.1 Mable Direct is committed to protecting the security of your Personal Information. We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorised access, use, and disclosure.

8.2 Please notify us immediately if you become aware of any actual or suspected unauthorised use of your Account, or any breach of security relating to your Account.

8.3 No method of transmission over the Internet, or method of electronic storage, is 100% secure, so while Mable Direct uses reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.

9.1 You can request access to the Personal Information we hold about you by contacting us using the details below.

9.2 We will generally allow you to access the Personal Information we hold about you if you request it, but we may refuse access if we are permitted or required by law to do so.

9.3 We will process requests for access to Personal Information within a reasonable time, and we may charge you reasonable costs associated with providing access (for example, to cover the costs of verifying the request and retrieving the information).

9.4 If we refuse to provide you with access to your Personal Information, we will generally provide reasons for the refusal.

10.1 We take reasonable steps to ensure the Personal Information we hold about you is accurate, complete and up to date.

10.2 Please let us know if you think any of the information we hold about you is incorrect, incomplete or out of date. You may also change or update your name and address by logging into your Account and editing this under the Account settings page.

11.1 If you have complaints about how we have dealt with your Personal Information, including any breaches by us of the Privacy Act or the Australian Privacy Principles, you are able to submit that complaint by contacting us using the details below. We may ask you to provide additional information regarding your complaint as well as any supporting evidence and information.

11.2 If you are not satisfied with the outcome of our investigation, you can contact us to raise your concerns, or you may wish to contact the Office of the Australian Information Commissioner (www.oaic.gov.au) by telephone on 1300 363 992, or through an online enquiry by completing the form linked here or by post addressed to GPO Box 5288, Sydney NSW 2001.

12.1 We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on our Website, so please check regularly for any updates. The updated Privacy Policy will take effect from the date of posting.

12.2 Your continued use of our Website, or provision of further Personal Information to us after this Privacy Policy has been updated, will constitute your acceptance of the amended Privacy Policy.

Mable Direct welcomes your comments or questions regarding the Website or this Privacy Policy. Please direct all your questions regarding this to mable@pmcdirect.com.au