In addition to services, you can use your HCP to purchase goods, equipment and assistive technology (GEAT) to assist you in your everyday life.

Depending on your care needs, and level of HCP, these can range from specialised eating utensils to mobility aids. These products are used for either short-term or ongoing support, and may be recommended or prescribed by a healthcare professional.

Some examples of products covered by HCPs:

• Specialised eating utensils
• Enteral feeding equipment
• Continence management products such as bedpans, catheters and general continence aids
• Mobility aids such as crutches, walkers, walking frames and walking sticks
• Shower chairs
• Safety equipment
• Assistive technology

 The consumables available on Mable Direct can be purchased using your HCP funding, provided they align with your needs.

Simply save your invoice from Mable Direct and claim through your provider.

You can learn more about HCP consumables in our Home Care Package topic library.

To browse Mable Direct, or to make your first purchase, visit mabledirect.com.au.

If you are self-managing your Home Care Package, you can order your items, pay for them with your own money, then use the invoice to straight away claim the purchase from your Home Care Provider, uploading the Mable Direct invoice as your proof of purchase. They will then reimburse you from your Home Care Package. The time it takes for them to reimburse you can change from provider to provider but it can take up to 2 weeks. 

If your HCP is fully managed by your provider it is also a good idea to let your Care Manager know that you want to use Mable Direct for your consumable supplies so they understand what you want to use your funding for and can check how much money you have to spend.

You can then order your items, pay for them with your own money, then send the invoice straight away to your Care Manager. They will claim the purchase from your plan and then reimburse you. The time it takes for them to reimburse you can change from provider to provider but it can take up to 2 weeks.

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The NDIS consumables budget is allocated to spend on reasonable and necessary consumables up to the cost of $1,500.

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To purchase items from Mable Direct 

• Your NDIS plan must be Plan or Self managed
• You must have a consumables budget in your plan.
• You will need to pay for the items with your own money then be reimbursed 

If you are self managed you can order your items, pay for them with your own money, then use the invoice to straight away claim the purchase from your plan under the consumables budget and uploading the Mable Direct invoice as your proof. It will usually only take 2-3 days for the NDIS to reimburse you.

If you are plan managed you can order your items, pay for them with your own money, then send the invoice straight away to your plan manager. They will claim the purchase from your plan and then reimburse you. The time it takes for them to reimburse you can vary from plan manager to plan manager but it can take up to a week. It is also a good idea to let your Plan Manager know that you want to use Mable Direct for your disability-related supplies so they understand what you want to use your funding for.

Consumables are the everyday items required to manage personal disability-related needs. These products are low risk and low-cost. 

Examples of consumables:

• Gloves
• Hand sanitiser
• Face masks
• Continence products
• Wipes
• Disability-related wound Care
• Cleaning supplies
• Modified eating aids
• Food preparation products
• Catheters
• Specialised food supplements
• Vision or hearing-related low cost assistive technology
• Chair and bed protectors
• Auslan or signed English training
• Telephone or video interpreting
• Compression stockings

After you’ve submitted your order, you can’t change or cancel it. You can, however, choose to return your order after you’ve received it subject to terms and conditions. Please read our Return & Refund Policy for further details.

No, there is no minimum amount that you are required to spend.

Where a product incurs GST, the price advertised on our website includes the GST.

Please refer to our Returns & Refund Policy?.

We offer nationwide shipping within Australia.

We use a variety of delivery service providers including Australia Post and other providers.

Cost of delivery will depend on your delivery location, this will be calculated for you in checkout if you do not qualify for free shipping. Delivery costs are calculated based on your order’s weight and delivery location and may vary if you add products to your cart.

Free delivery for orders $149 (inc GST) and above will apply to metropolitan areas in each state capital of Australia, excluding the Northern Territory, Western Australia, and Tasmania.

Orders under $149 (inc GST) will incur a delivery fee based on your postcode location.

To determine your delivery area, add an item to your cart, proceed to Guest Checkout, and fill in the delivery State, Postcode, and City. This will calculate your delivery fee. You can return to shopping without submitting your order. Freight costs are calculated based on your order’s weight and delivery location and may vary if you add products to your cart.

After payment, goods are dispatched. Delivery times vary by location:

– NSW, VIC, ACT, SA: Next business day if ordered before 12.00 p.m. the day prior. 
– NT, WA, TAS, QLD: 2 to 7 business days, depending on location. Specific times cannot be guaranteed.

Deliveries occur between 9.00 am and 5.00 pm, Monday to Friday (AEST), excluding national holidays. Specific timings cannot be provided.

Depending on the delivery instructions and the courier’s policies, they may leave the package in a secure location at your address, such as a porch, garage, or designated drop-off area.

Unfortunately we cannot deliver your order on a pre-determined date. As soon as an order is placed, we will get it to you as soon as possible.

Your delivery will include a packing slip detailing the products that have been supplied. A tax invoice will be sent to your email address upon order confirmation.

Each order includes a tracking number sent via email. Please note it’s not minute-by-minute tracking but updates at specific scanning points. To track your parcel, use the consignment number on our delivery partner’s tracking website, allowing 24 hours for registration. If you haven’t received a tracking number, contact us at mable@pmcdirect.com.au.

As soon as your order is shipped you’ll receive an SMS or email notifying you that it’s on its way. It will include your unique Parcel tracking number. You will be sent a parcel tracking code when your order is confirmed. You can check the status of your delivery via Parcel by following the instructions on the SMS (or email) provided. If you do not receive this, feel free to contact us at mable@pmcdirect.com.au.

As soon as your order is shipped you’ll receive an SMS or email notifying you that it’s on its way. It will include your unique Parcel tracking number.

You will receive an email confirming your order and the status of your delivery.  When your parcel has been dispatched, you’ll receive an SMS (or an email) that includes a unique tracking code. To find out where your parcel is, go to the website and the link provided in the email.

PMC Direct offer a streamlined high quality logistics service where they supply, warehouse, pick, pack and distribute PPE, medical consumables and cleaning supplies direct to Home Care Workers and clients located anywhere in Australia.

You can contact Mable Direct customer support by submitting the form on our Contact page. We will endeavour to answer your queries within 48 hours.